Delivery information

when will my order arrive?

NEXT DAY DELIVERY (MON-FRI) ROYAL MAIL/EVRI - ORDER BEFORE 6:30PM

NEXT DAY DELIVERY (MON-FRI) EXPRESS DPD - ORDER BEFORE 3PM

SATURDAY DELIVERY - ORDER BEFORE 5PM ON FRIDAY

SERVICECOURIERESTIMATED DELIVERY TIMECOST

STANDARD DELIVERY

ROYAL MAIL/EVRI

2-4 WORKING DAYS

£3.99

NEXT DAY DELIVERY*

ROYAL MAIL/EVRI

1 WORKING DAY

£5.49

FREE NEXT DAY DELIVERY*

FOR ORDERS OVER £75

ROYAL MAIL/EVRI

1 WORKING DAY

£0

EXPRESS DPD*

DPD

1 WORKING DAY

£6.99

SATURDAY DELIVERY*

DPD

1 DAY

£9.99

PREMIER UK NEXT DAY DELIVERY

ROYAL MAIL/EVRI

1 WORKING DAY

£9.99/year

WHEN WILL MY ORDER ARRIVE?

All orders purchased before the cut off times (GMT) are usually dispatched on the same day. All orders purchased on the weekend and public/bank holidays will be dispatched on the following working day, if you place an order on a public/bank holiday you may experience slight delays with your delivery.

All UK standard orders are dispatched using a tracked service via DPD/Royal Mail/Evri to ensure you receive your order safely; this might require a signature on delivery.

*Place your order by:

- 6:30 PM (Mon-Fri) for same day dispatch when selecting NEXT DAY DELIVERY, FREE NEXT DAY DELIVERY or PREMIER UK NEXT DAY DELIVERY

- 3:00 PM (Mon-Fri) for same day dispatch when selecting EXPRESS DPD

- 6:30 PM (on or before Friday) for Friday dispatch when selecting SATURDAY DELIVERY

HOW TO TRACK YOUR ORDER

Once your order has been dispatched, you will receive an email with your tracking number. You can now track your parcel by logging into your account here.

I HAVE NOT RECEIVED MY ORDER

If you have not received your delivery within the estimated delivery date and you have tried to track your item with the service provided, please contact us here.

TERMS & CONDITIONS

Delivery varies according to the selected delivery method and excludes bank holidays and weekends.

The above dates and times are suggested by the couriers, therefore there is no guarantee it will be delivered on time.

*shipping cost might increase for some areas of the UK

SERVICECOURIERESTIMATED DELIVERY TIMECOST

USA STANDARD DELIVERY

ROYAL MAIL/FEDEX

5-8 WORKING DAYS

From $10

FREE DELIVERY FOR ORDERS OVER $120

ROYAL MAIL/FEDEX

5-8 WORKING DAYS

$0

USA EXPRESS FEDEX*

FEDEX

2-3 WORKING DAYS

From $16

USA NEXT DAY FEDEX*

FEDEX

1-2 WORKING DAYS

From $23

WORKING DAYS

Our working days are monday – friday 9:00 am - 5:30 pm (GMT), excluding bank/public holidays. All orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. If you place an order on a public/bank holiday you may experience slight delays with your delivery.

*Place your order by:

-3:00 PM (GMT) Monday-Friday for same day dispatch when selecting USA EXPRESS FEDEX and USA NEXT DAY FEDEX

HOW TO TRACK YOUR ORDER

All USA orders are dispatched via a tracked service via Royal Mail or Fedex to ensure you receive your order safely. Once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

If you have not received your delivery within 3 working days since the estimated delivery date and you have tried to track your item with the service provided, please contact us here.

USA DELIVERY EXEMPTIONS

Unfortunately we are currently unable to deliver to any PO BOX addresses. Please consider this before you order.

CUSTOMS & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. You will be responsible for these costs incurred for custom charges when you receive your parcel. If you refuse to accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

The above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

Large orders - if your order contains more than 4 products, depending on size, we might need to send these unboxed, packaged securely in one larger box. please email our customer service team for further details.

Delivery to most States of the U.A.E should arrive within 1-3 working days.

U.A.E EXPRESS DHL - from £27.99 (approximately AED 135) Price doesn't includes Customs and Duty charges

When will my order arrive?

All orders purchased Monday-Friday before 3:00 pm (GMT) are usually dispatched on the same day. DHL express delivery to most states of U.A.E should arrive within 1-2 working days. All U.A.E Express deliveries are shipped via DHL. You might have to pay any extra duty charges, please make sure to check the local customs legislation.

WORKING DAYS

Our working days are Monday – Friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. All orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. If you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

All U.A.E orders are dispatched via a tracked service to ensure you receive your order safely.

HOW TO TRACK YOUR ORDER

Once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

I HAVE NOT RECEIVED MY ORDER

If you have not received your delivery within 3 working days and you have tried to track your item with the service provided, please contact us here.

USA DELIVERY EXEMPTIONS

Unfortunately we are currently unable to deliver to any PO BOX addresses. Please consider this before you order.

CUSTOMS & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. you will be responsible for these costs incurred for custom charges when you receive your parcel. If you refuse to accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

Delivery varies according to the selected delivery method and excludes bank holidays and weekends.

The above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

Large orders - if your order contains more than 4 products, depending on size, we might need to send these unboxed, packaged securely in one larger box. Please email our customer service team for further details.

AUSTRALIA DHL EXPRESS - from £25.99 (approximately $45.00 AUS) Price doesn't includes Customs and Duty charges

CANADA FEDEX DELIVERY- from £21.99 (approximately $42.00 CAD) Price doesn't includes Customs and Duty charges

WHEN WILL MY ORDER ARRIVE?

All orders purchased Monday-Friday before 3:00 pm (GMT) are usually dispatched on the same day. Express delivery to Australia should arrive within 3-4 working days; the delivery to Canada should arrive within 3-6 working days. All Australia & Canada EXPRESS deliveries are currenty shipped via DHL/FEDEX. All orders placed over the weekend will be shipped on the next working day.

You will be liable for all local taxes and duty.

HOW TO TRACK YOUR ORDER

All Australia & Canada orders are dispatched via a tracked service to ensure you receive your order safely; this might require a signature on delivery. Once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

I HAVE NOT RECEIVED MY ORDER

If you have not received your delivery within 14 working days and you have tried to track your item with the service provided, please contact us here.

CUSTOMS & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. You will be responsible for these costs incurred for custom charges when you receive your parcel. If you refuse to accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

Delivery varies according to the selected delivery method and excludes bank holidays and weekends.

The above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

Please be aware of the local customs and taxes charges that might incur due to the United Kingdom Leaving the European Union as of 31st Dec 2020.

COUNTRYSTANDARD DELIVERYEXPRESS DELIVERY (for orders placed before 3:00 pm GMT)

FRANCE

From €7.49 - 3-5 working days

From €19.99 - 1-2 working days

GERMANY

From €8.74 - 3-5working days

From €19.99 - 1-2 working days

IRELAND

From €8.74 - 3-5 working days

From €19.99 - 1-2 working days

LUXEMBOURG

From €12.49 - 5-7 working days

NETHERLANDS

From €8.74 - 3-5 working days

From €19.99 - 1-2 working days

BELGIUM

From €8.74 - 3-5 working days

From €19.99 - 1-2 working days

JERSEY

€18,74 - 1-2 working days

MONACO

From €24.99 - 3-4 working days

AUSTRIA

From €9.99 - 3-5 working days

DENMARK

From €9.99 - 3-5 working days 

ITALY

From €9.99 - 3-5 working days

From €19.99 - 1-2 working days

FINLAND

From €14.99 - 5-7 working days

PORTUGAL

From €9.99 - 5-7 working days

VATICAN

From €12.49 - 10-14 working days

SWEDEN

From €9.99 - 5-7 working days

From €21.24 - 1-2 working days

SPAIN

From €8.74 - 3-5 working days

From €19.99 - 1-2 working days

ANDORRA

From €12.49 - 10-14 working days

SAN MARINO

From €24.99 - 10-14 working days

BULGARIA

From €13.74 - 5-7 working days

CROATIA

From €13.74 - 5-7 working days

CYPRUS

From €9.99 - 5-7 working days

CZECH REPUBLIC

From €13.74 - 3-5 working days

ESTONIA

From €9.99 - 3-5 working days

GREECE

From €12.49 - 5-7 working days

HUNGARY

From €12.49 - 5-7 working days

LATVIA

From €22.49 - 5-7 working days

LITHUANIA

From €9.99 - 5-7 working days

MALTA

From €12.49 - 5-7 working days

POLAND

From €9.99 - 5-7 working days

From €19.99 - 1-2 working days

SLOVAKIA

From €12.49 - 5-7 working days

SLOVENIA

From €12.49 - 5-7 working days

ALBANIA

DELIVERY CURRENTLY UNAVAILABLE

BELARUS

From €13.74 - 10-14 working days

BOSNIA AND HERZEGOVINA

From €13.74 - 10-14 working days

FAROE ISLAND

From €14.99 - 10-14 working days

GIBRALTAR

From €24.99 - 10-14 working days

GREENLAND

From €12.49 - 10-14 working days

ICELAND

From €13.74 - 10-14 working days

KOSOVO

DELIVERY CURRENTLY UNAVAILABLE

LIECHTENSTEIN

From €13.74 - 10-14 working days

MACEDONIA

From €13.74 - 10-14 working days

MONTENEGRO

DELIVERY CURRENTLY UNAVAILABLE

NORWAY

From €13.74 - 10-14 working days

SERBIA

DELIVERY CURRENTLY UNAVAILABLE

SWITZERLAND

From €13.74 - 10-14 working days

TURKEY

From €16.24 - 10-14 working days

UKRAINE

DELIVERY CURRENTLY UNAVAILABLE

REST OF EUROPE (STANDARD) - from €12.49 (subject to destination and number of items purchased)

If you would like to place an order but your country is not in the table above, this means that it will come under rest of Europe.

When will my order arrive?

All orders purchased before 4:00 pm (GMT) are usually dispatched on the same day. Standard delivery to most international orders should arrive within 4-10 working days. All standard European orders are shipped via ROYAL MAIL. 

WORKING DAYS

Our working days are monday – friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. All orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. If you place an order on a public/bank holiday you may experience slight delays with your delivery.

HOW TO TRACK YOUR ORDER

All European orders are dispatched via a tracked service to ensure you receive your order safely; this might require a signature on delivery. Once your order has been dispatched you will receive an email with your tracking number, you can now track your parcel by logging in to your account here.

If you have not received your delivery within 5 working days since the estimated delivery date and you have tried to track your item with the service provided, please contact us here.

CUSTOMS & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. You will be responsible for these costs incurred for custom charges when you receive your parcel. If you refuse to accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

The above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.

WHEN WILL MY ORDER ARRIVE?

All orders purchased before 4:00 pm (GMT) are usually dispatched on the same day. standard delivery to most international orders should arrive within 10-14 working days. All rest of world orders are shipped via ROYAL MAIL.

WORKING DAYS

Our working days are monday – friday 9:00 am - 6:00 pm (GMT), excluding bank/public holidays. all orders purchased on the weekend and public/bank holidays will be dispatched on the following working day. If you place an order on a public/bank holiday you may experience slight delays with your delivery.

TRACKED SERVICE

All of our orders are dispatched via a tracked service to ensure you receive your order safely; this will require a signature on delivery.

HOW TO TRACK YOUR ORDER

Once your order has been dispatched, you will receive an email with your tracking number, you can now track your parcel by logging into your account here.

If you have not received your delivery within 14 working days and you have tried to track your item with the service provided please contact us here.

CUSTOMS & IMPORT DUTIES

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. you will be responsible for these costs incurred for custom charges when you receive your parcel. If you refuse to accept your parcel, your items will be returned back to us. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

TERMS & CONDITIONS

Delivery varies according to the selected delivery method and excludes bank holidays and weekends.

The above dates and times are suggested by the couriers therefore there is no guarantee it will be delivered on time.